Refund Policy
RETURN & REFUND POLICY
EverRide Electric Return & Refund Policy
At EverRide Electric, we are committed to providing quality products and excellent customer service. Please read this policy carefully before placing your order.
Order Cancellations
Orders may be cancelled or modified within 24 hours of being placed.
After 24 hours, orders may have entered processing, packing or dispatch, and we may be unable to cancel or amend the order.
If a cancellation is approved before the order has shipped, any applicable refund will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed.
No Change of Mind Returns
EverRide Electric does not accept returns, exchanges or refunds for change-of-mind purchases.
Please choose carefully before placing your order, as we do not accept returns simply because you no longer want the product, ordered the wrong item, or changed your mind.
Except where required by applicable law, all sales are final once an order has been shipped.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact our customer support team as soon as possible.
For products damaged during shipping, please notify us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage and packaging
We may request additional information to assess your claim.
If we confirm that the product arrived damaged, is defective, or an incorrect item was supplied, EverRide Electric will arrange for the product to be returned (where required) and will send a replacement product at no additional cost to you.
Return Authorisation
Returns relating to damaged, defective or incorrect products must be approved by EverRide Electric before being sent back.
Do not return any product without first obtaining return authorisation from our customer support team.
Unauthorised returns may be refused.
Refunds
EverRide Electric does not provide refunds for change-of-mind purchases.
Refunds will only be provided where required by applicable law or where EverRide Electric determines that a refund is the appropriate resolution.
Where a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for processing, depending on your financial institution.
All refunds are processed in U.S. Dollars (USD).
Shipping
Delivery timeframes are estimates only and are not guaranteed.
EverRide Electric is not responsible for delays caused by shipping carriers, severe weather, customs processing, supply chain disruptions, or other events beyond our reasonable control.
Risk of loss or damage passes to the customer upon delivery by the shipping carrier.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a damaged or defective product, please contact EverRide Electric through our Contact Us page or using the contact information provided on our website.